Products
What are your leather products made of?
Our leather products are made of genuine croc embossed calfskin. The product you get may vary from the pictures on the website. The look of every product is unique due to the natural material we use.
Shipping
Where do you ship to?
We ship worldwide.
How much does shipping cost?
Standard shipping is free of charge.
Express shipping cost depends on your location. It varies from 8€ – 12€.
Can I track my package?
Shipment tracking is available for express delivery orders. The tracking number will be in your shipping confirmation.
How will I know that my package has been shipped?
As soon as your package has been shipped, you will receive a confirmation mail including all details and your tracking number.
Payment
What payment methods do you accept?
We accept PayPal, Visa, MasterCard and American Express.
What currency will I be charged in?
Prices on the website are in Euros but your card will be charged in the currency of your country.
Do I have to pay customs and import?
Customs and import duties are not included and may be charged upon delivery.
Return Policy
What is your return policy?
Your satisfaction is our number one priority. In case you want to return a product you can ship it back to us within 7 days after receiving it. The product has to be unused and in it’s original packaging.
Do I have to pay for return shipping?
Any costs that may occur due to a return shipment are paid by the customer.
What do I have to do if I want to return a product?
If you want to return a product, please contact our customer service under info@desert-noir.com with your order number. Please tell us which product you want to return and why. Everything else will be explained to you through our customer service.